
Before handing over delinquent customer accounts to a collection agency, many small businesses make their own attempts to secure overdue payments. How successful they are largely depends on the debt collection system they have in place. Knowing how to effectively collect outstanding customer debt is an important tool that will improve your small business cash flow and help to maintain the general health of your small business.
The following is a brief guide to effective, internal debt collection:
- Create a clear credit policy. Outline the terms and conditions for establishing credit with your company, as well as the actions that will be taken when accounts are overdue. You should make sure to make this policy available to your customers, especially when an account is overdue, so that they know clearly what to expect.
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